Terms & Policies - eZ Leads Pro

1. Service Agreement

This Service Agreement is made between eZ Leads Pro and the Client. By using our services, you agree to the following terms and conditions.

Package Selection

We offer two primary service packages:

Full Campaign

$3,000 CAD one-time setup fee
$500 CAD/month retainer
2,000 fresh verified leads per month
Maintenance, optimization, monthly reporting
Limited email campaign support
Additional email campaigns: $300 CAD each
SMS, social media, SEO, landing pages: custom pricing

Verified Leads Only

$400 CAD per 1,000 leads (minimum order)
Niche-targeted verified leads
Email and phone data where available
Delivered for your own outreach use

2. Scope of Services

Full Campaign Package

eZ Leads Pro provides:

Lead sourcing and verification
Campaign setup and configuration
Basic campaign maintenance
Light optimization
Monthly reporting and analytics
Limited email campaign support

Verified Leads Only Package

eZ Leads Pro delivers lead data matching your targeting criteria. The following are NOT included unless separately agreed:

Outreach execution
Inbox setup and management
Campaign management
Copywriting beyond agreed deliverables
CRM work and administration
Appointment setting and sales follow-up

3. Support Boundaries

"Email campaign support" includes:

Campaign setup guidance
Basic adjustments and troubleshooting
Light technical support

"Email campaign support" DOES NOT include:

Unlimited revisions or daily hands-on management
On-demand copywriting
Inbox management or deliverability consulting
Domain setup or technical integrations
CRM administration
Multi-channel campaign execution

Support is provided during all business hours. eZ Leads Pro is not responsible for delays caused by:

Missing or delayed client materials
Client approval delays
Third-party tool limitations
Email platform restrictions
Domain or inbox performance issues outside our control

4. Revisions and Change Requests

Clients may request reasonable revisions related to targeting or campaign direction. eZ Leads Pro includes up to 2 full revisions per monthly cycle for active Full Campaign clients, provided requests stay within the original scope.

Major changes requiring new pricing or scope include:

Changes in niche, geography, or target market
Changes in offer or messaging direction
Changes in lead criteria or targeting
Workflow or campaign structure changes
Complete campaign rebuilds

Additional revisions, rebuilds, or out-of-scope changes may be billed separately.

5. Payment Terms

Setup fees must be paid before work begins
Monthly retainers are billed in advance
Lead-only orders must be paid before delivery (unless otherwise agreed in writing)
Late payments may delay work or delivery

6. Key Terms and Definitions

Setup fees are non-refundable once work has started
Delivered leads and completed work are non-refundable
A "lead" is a contact matching your targeting criteria—not a guaranteed reply, appointment, sale, or customer
Clients must report clearly invalid leads within 5 business days of delivery
eZ Leads Pro may replace clearly invalid leads or issue matching credit, but does not refund leads that simply do not respond or convert
eZ Leads Pro does not guarantee results, appointments, customers, or revenue

7. Client Responsibilities and Compliance

Providing clear targeting instructions
Providing accurate business information
Approving messaging before campaigns launch
Providing timely feedback and materials
How leads are contacted and used
Ensuring your outreach complies with all applicable laws and regulations, like anti-spam CASL (Canada) or TCPA/FCC (US) rules.
Compliance with privacy, anti-spam, telemarketing, and industry-specific regulations

eZ Leads Pro does not provide legal advice and does not guarantee legal compliance. You are solely responsible for ensuring your use of leads and campaigns complies with all applicable laws.

8. Term and Cancellation

This agreement starts on the date signed and continues month-to-month unless otherwise agreed
Either party may cancel with 30 days' written notice
Completed work, delivered leads, earned setup fees, and unpaid balances remain payable upon cancellation
eZ Leads Pro may pause or end services immediately for non-payment or unlawful/misleading use of leads (e.g., fake offers, sweepstakes, misleading claims, threatening behaviour, etc.)
This written agreement is the entire agreement between the parties and supersedes all prior discussions or representations

9. Intellectual Property and Confidentiality

Ownership:

Clients own the delivered leads after full payment
eZ Leads Pro retains ownership of internal systems, templates, processes, leads, and methods (unless explicitly requested)

Confidentiality:

Both parties agree to keep private business and campaign information confidential prior to our first press release
Confidentiality obligations survive termination of this agreement

10. Governing Law and Jurisdiction

This agreement is governed by the laws of Ontario, Canada. Any disputes will be handled in the courts of Toronto, Ontario.

11. Limitation of Liability

eZ Leads Pro provides services on an "as-is" basis. To the maximum extent permitted by law:

eZ Leads Pro makes no warranties, express or implied
eZ Leads Pro disclaims all warranties including merchantability and fitness for a particular purpose
eZ Leads Pro is not liable for damages from use or inability to use services
eZ Leads Pro is not liable for lost data, lost profits, or business interruption

12. Contact Information

For questions about these Terms & Policies, please contact us:

Email: info@ezleadspro.com
Website: www.ezleadspro.com

13. Modifications to Terms

eZ Leads Pro may revise these Terms & Policies at any time without notice. By continuing to use our services, you agree to be bound by the current version of these terms.

14. Cookies Privacy Policy

This website uses cookies and similar technologies to help the site function properly, improve user experience, analyze traffic, and support marketing features. Non-essential cookies will only run after you provide your consent.

What Cookies Are

Cookies are small text files stored on your device that help websites operate more efficiently and remember certain information about your visit.

How We Use Cookies

eZ Leads Pro uses cookies to:

Operate essential website functions
Understand how visitors use our website
Improve performance and user experience
Support analytics, advertising, and marketing features
Enable certain third-party tools and integrations

Consent and Control

We may store strictly necessary cookies on your device without additional consent where permitted by law. All other types of cookies require your permission. You may change or withdraw your consent at any time through the Cookie Declaration or cookie settings available on our website.

Third-Party Cookies

Some cookies may be placed by third-party services that appear on our pages, including analytics, advertising, and social media providers. These third parties may combine information collected through our website with other information you have provided to them or that they have collected through your use of their services.

Personal Information Sales and Sharing

We may sell or share personal information as described in our Terms & Policies and Privacy Policy. California residents may opt out by using the “Do Not Sell or Share My Personal Information” option available on our website.

Additional Information

Your consent applies to: www.ezleadspro.com
You may contact us regarding your consent choices using your Consent ID and consent date
Cookie declarations and scanned cookie lists may be updated from time to time
eZ Leads Pro aims to comply with applicable Canadian privacy laws, including PIPEDA, and applicable U.S. privacy laws such as the CCPA/CPRA where required
Our electronic marketing practices are also intended to comply with CASL and other applicable anti-spam laws.

Learn More

For more information about who we are, how to contact us, and how we process personal data, please review our Terms & Policies.

15. Privacy Policy

eZ Leads Pro respects your privacy and is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable U.S. privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), where required. This section explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, submit forms, book appointments, or use our services.

Privacy Accountability

eZ Leads Pro is responsible for personal information under its control and maintains policies and practices designed to protect that information. Questions, requests, or complaints about privacy practices may be directed to us using the contact information listed in Section 12 of these Terms & Policies.

Information We Collect

We may collect the following categories of personal information, depending on how you interact with us:

Identifiers, such as your name, email address, phone number, company name, website, city, province/state, and business contact details
Commercial information, such as service inquiries, order details, payment-related information, and records of services requested or purchased
Internet or network activity information, such as IP address, browser type, device information, referring pages, on-site activity, and interactions with our website or marketing content
Communications data, including messages sent through forms, email, chat, calendar booking tools, and customer support channels
Marketing and lead qualification information, such as business niche, targeting criteria, campaign interests, and related business profile data
Approximate geolocation data inferred from IP address or business contact details

How We Collect Information

We collect personal information directly from you, automatically through your use of our website, and in some cases from third-party tools, service providers, public business sources, referral sources, advertising platforms, analytics providers, and other lawful data sources used in connection with our lead generation and marketing services. We collect only the information reasonably necessary for the purposes described in this policy.

Why We Use Personal Information

We may use personal information for the following purposes:

To provide, operate, maintain, and improve our services
To respond to inquiries, proposals, bookings, and support requests
To deliver lead generation, outreach support, reporting, and related business services
To process transactions, invoices, and payment-related administration
To analyze website usage, improve performance, and optimize user experience
To market our services, measure campaign performance, and personalize communications where permitted by law
To maintain records, enforce agreements, prevent fraud, and protect our legal rights
To comply with legal, regulatory, contractual, and security obligations

Consent

Where required by law, we obtain meaningful consent for the collection, use, or disclosure of personal information. By submitting information to us, using our website, or engaging our services, you consent to the collection, use, and disclosure of your personal information for the purposes identified in this policy, except where additional consent is required. You may withdraw consent at any time, subject to legal, contractual, or operational restrictions and reasonable notice.

How We Share Information

We may disclose personal information to trusted third parties where reasonably necessary for business operations and service delivery, including:

Website hosting, analytics, CRM, scheduling, payment, email, automation, and communications providers
Advertising, remarketing, and campaign measurement partners
Contractors, consultants, and service providers acting on our behalf under appropriate confidentiality and data handling obligations
Clients or business partners where disclosure is required to perform agreed lead generation or campaign services
Regulators, law enforcement, courts, or professional advisors where required or permitted by law
Parties involved in a business transaction such as a merger, acquisition, financing, or asset sale

Cross-Border Processing

Your personal information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate. When information is transferred outside your province, territory, or country, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in accordance with applicable law.

Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, operational, or contractual requirements, and to resolve disputes or enforce agreements. When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely destroy it.

Safeguards

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, misuse, modification, or destruction. However, no system, website, or method of transmission over the Internet can be guaranteed to be completely secure.

Your Privacy Rights in Canada

Subject to applicable law, individuals in Canada may have the right to:

Request access to personal information we hold about them
Request correction of inaccurate or incomplete personal information
Withdraw consent, where processing is based on consent
Ask questions about our privacy practices or challenge our compliance with applicable privacy law

We may need to verify your identity before responding to a request. Certain legal or contractual exceptions may apply.

California Privacy Rights

If you are a California resident and the CCPA/CPRA applies, you may have the right, subject to applicable exceptions, to know what categories of personal information we collect, the purposes for which we use it, the categories of sources from which it is collected, the categories of third parties to whom it is disclosed, and whether we sell or share personal information. You may also have the right to request deletion, correction, and access to specific pieces of personal information, and to opt out of the sale or sharing of personal information.

We will not discriminate against you for exercising applicable privacy rights. To exercise your rights, contact us using the contact information in Section 12. If required by law, California residents may also use the “Do Not Sell or Share My Personal Information” option made available on our website.

Categories, Purposes, and Disclosures for California Residents

In the preceding 12 months, we may have collected identifiers, commercial information, internet or network activity information, approximate geolocation data, and communications data for the business and commercial purposes described above, including service delivery, analytics, advertising, security, administration, and marketing. We may disclose these categories to service providers, contractors, analytics providers, advertising partners, business partners, professional advisors, and authorities where legally required.

Children's Privacy

Our services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website.

Third-Party Services and Links

Our website may contain links to third-party websites, plugins, booking tools, payment tools, or embedded services. We are not responsible for the privacy practices, content, or security of third-party services, and you should review their policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal obligations, or privacy practices. The updated version will be posted on this page with a revised effective or last updated date.